Health Guarantee
**Video and or pictures of the quarantine area
will be required and a copy of the paperwork
from your vet visit for your guarantees to be valid.
Our guarantee only covers
congenital, hereditary, or temperament defects
the first 180 days or 6 months
after leaving the rattery.
Sickness/Disease (URIs are not covered at any time) are only covered for the first 14 days, provided the rats are quarantined properly.
Being delivered via transport service voids the 14-day sickness/disease guarantee.
Our guarantees
do not cover URIs or Tumors at any time.
All rats adopted from StormHaven must be properly
quarantined for no less than 4 weeks after
leaving the Rattery for the guarantees to be valid.
Quarantined means -
Only the rats just adopted are housed together
and in a separate room away from any other rodents or pets.
Rats should be quarantined for no less than 4 weeks or 28 days.
The adopter must have all rats
vet-checked within the first 14 days of purchase
for the guarantees to be valid.
An extra 4 days will be given to those having their rats
delivered by transport.
Adopters must report any congenital or hereditary medical
issues within the period of the 180-day guarantee,
Reports made after the 180 days will be invalid.
Any sickness that requires medical care
must be reported within 14 days of purchase.
Please remember URIs & Tumors are not covered.
If a veterinarian deems the rat
to be of unsound temperament or health due to
hereditary or congenital
issues within the 180-day guarantee, or your rat
becomes sick, has mites, lice, or fleas within the 14-day period,
The adopter may request a replacement
for another rat of equal value.
StormHaven will request veterinarian
contact information to validate any claims.
StormHaven will not pay medical fees or issue any refunds; StormHaven will only issue replacements of equal value.
Note**
Please do not allow children or
adults to poke at rats through the caging or when holding.
Do not feed through the bars of the cage!!
